– Updated September 2022

Emerald Pilates (“Us”, “We”, or “Our”) operates emeraldpilates.com.au (the “Site” or “Website”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

By using the Site, you agree to the collection and use of information in accordance with this policy.

Collection of your personal information

There are many aspects of the Site which can be viewed without providing personal information, however, for customer support/service, you may choose to submit personally identifiable information in Our ‘Contact Form’. This may include but not limited to Name, Email Address, and Contact Phone Number.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, analysing trends, tracking User’s movements around the Site, and to gather demographic information about Our user base as a whole. We do not link this automatically collected data to personal information.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or local customer delivery. Those companies will be permitted to obtain only the personal information they need to deliver the service. Emerald Pilates takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

Like many sites, We use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of Our Site.

Communications with the Site

We use third party hosting service providers to assist Us in managing and administering communications and emails sent to Us through the Site. Any personal information disclosed through such communications will be governed by such third party vendors’ privacy policies.

Squarespace – privacy policy

Third Party Payment Processors

Our Site uses third party payment processors to assist it in processing your personally identifiable payment information securely. Such third party processors’ use of your personal information is governed by their respective privacy policies. Payments are currently processed and managed using the third party vendors below.

Mindbody –  privacy policy

Third Party Web Based Software and Payment Processors

Our Site uses Third Party Management Software / Apps to assist Us in processing, managing and administering client bookings. Any personal information disclosed through such communications will be governed by such third party vendors’ privacy policies.

Mindbody –  privacy policy

Comments and User Content Posted to the Website

If you post any Comments or User Content on the Site, you should be aware that any personal information you choose to provide there may be read, collected, or used by other users of the Site, as well as other third parties. We cannot guarantee that other users have not made copies of and/or will not use such information outside of the Website. We are not responsible for information you choose to post in this forum. 

Social Media

The Website provides users the opportunity to interact and post content through various social media sites. Your interactions with such tools, and any information you provide in connection with these interactions are publicly viewable outside of the Website domain. Each social media site has its own privacy policies, that may be more or less protective than this Policy. If you do not wish for this information to be disclosed, then you should not use these tools. We are not responsible for information you choose to post with such tools. 

Our site also includes Social Media Features, such as the Facebook and Instagram buttons. These Features may collect your IP address, which page you are visiting on Our site, and may set a cookie to enable the Feature to function properly. Social Media Features are either hosted by a third party or hosted directly on Our Site. Your interactions with these Features are governed by the privacy policy of the company providing it. 

Communications from Emerald Pilates

With your permission, We may also send you emails from time to time about new features or services that We will offer to Our users. You may opt­out of these communications at any time by clicking on the link at the bottom of Our communications to you or by contacting us at info@emeraldpilates.com.au

Testimonials

We may display personal testimonials of satisfied customers on Our Site in addition to other endorsements. With your consent We may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact Us at info@emeraldpilates.com.au

Changes to this Privacy Policy

We reserve the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Contacting us

Emerald Pilates welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Email: info@emeraldpilates.com.au